Patient Advocate Factsheet

The early stages of your treatment are among the most crucial.

They can provide valuable insight into your body’s particular tolerance to the medication. Our Patient Advocate Program will help you reach success quickly and safely, and improve research and treatment for others.


We will be contacting you throughout the first few months of your cannabinoid (medicinal cannabis) journey. Together we will discover how you respond to this medication. This information allows us to fine tune your medication form and dose titration to maximise your chances of achieving your healthcare objectives.

When will your Patient Advocate contact you?

Your Patient Advocate will contact you a week after you begin to receive your treatment and then fortnightly until you reach your therapeutic dose. 

Week 1

Week 3

Week 5

Week 7

Week 9

Week 11

In these calls, we will check that you’re getting the symptom relief you are hoping for, and not having any side effects. We will ask questions about your symptom severity and any other symptoms that can be improved by cannabinoid medicines.


If you are unable take calls, you are able to participate in the program via email. 

Frequently Asked Questions

If you feel you are not getting any benefit, please call your PA and they will schedule an appointment with your practitioner.

Please call your PA if you are suffering from any side effects. They will be able to help you manage what is going on.

Our Patient Advocates work

9 am – 5 pm Monday to Friday. Please call them anytime.

Your carer can communicate with your Patient Advocate on your behalf if that is your preference.

To begin your journey with eCS Clinic, you can book you free consultation online or book your free consultation via phone on (03) 9117 9000. 

If you have any questions about the information in this factsheet or about anything else.

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