Privacy and Therapeutic Policy

Here at eCS Clinic, we understand you are concerned about your digital privacy. This privacy and permission statement is to demonstrate our company commitment to your privacy.

How does the eCS Clinic use the information I provide?

We use the information that you provide primarily for personalised contact regarding the services we provide you and/or payment processing. From time to time we may use overseas third party providers to deliver our service to you. They are only used where we are satisfied that they meet Australian Privacy laws. At no point will credit card information be shared with a third party or communicated via email.

eCS Clinic will not sell or give away your personal information to any other person, company or organisation, unless:

It is required by law, or;
You expressly agree to us giving out your information.

What about security?

eCS Clinic has modern and robust security measures in place to protect your information from loss, misuse, and alteration. We are constantly reviewing and upgrading these security measures to ensure the very best protection for you.

Does eCS Clinic record IP Addresses?

When a user subscribes to digital content on the eCS Clinic website, our computers and associated systems may record their IP address. In the event that we detect fraud or abuse of our program or our website and computers, we may use the IP address of the offender to take action against them. Ultimately this ensures greater protection for you and your personal information.

What are cookies and does eCS Clinic use them?

A cookie is a piece of data stored on a user’s computer hard drive, containing information about that user. A cookie can only be accessed across the Internet by the website that placed it there. Your computer makes the decision to deliver the cookie. Because of this, it is critical that your antivirus and anti-spam software is up to date. Cookies are used by the eCS Clinic website to add functionality and security.

You may choose to reject a cookie that the eCS Clinic website attempts to place on your computer, however, you may then be limited in your use of some areas of the site. The use of cookies in this way is widespread and commonly accepted as best practice in an online environment.

What about other websites?

The eCS Clinic website contains links to other sites. We are not responsible for the privacy practices of these other sites. We encourage you to be aware when you leave our site and to read the privacy statements of other websites that you use. This privacy statement applies only to sites owned and operated by eCS Clinic.

What is spam and does eCS Clinic send it?

The widely accepted definition of spam is unsolicited commercial email, or in other words, an email of a commercial nature that the recipient does not want. eCS Clinic will never send any unsolicited email communication. This is because when you subscribe to eCS Clinic, you must expressly agree to allow us to send you an email.

How many emails will I receive?

We respect your time and attention. We endeavor to send only relevant information and guarantee that you will receive no more than one email per week.

How can I stop eCS Clinic from sending me emails?

We use a third-party automation service to manage our marketing emails and as such, each email we send to you contains a link at the very bottom allowing you to unsubscribe.

If you have received unwanted email sent from eCS Clinic, or purporting to be sent from eCS Clinic, please contact us immediately.

If you're ready to begin your eCS journey

Otherwise, if you have questions feel free to reach out to our clinic team:

phone

03 9117 9000, Australia-wide

e-mail

clinicinfo@ecs.health

clinic hours

Mon - Friday: 9:00AM - 5:00PM AEST

phone hours

Mon - Sat: 9:00AM - 9:00PM AEST

We’re here to support you. Our team are experts on the endocannabinoid system and the treatments used for Clinical Endocannabinoid Deficiency Syndrome.

If you need urgent medical attention, please dial 000 immediately.